Responsibilities
- To participate & involve in new design testing equipment assembly, setup, instruments calibration, commissioning & troubleshooting.
- To provide technical support on new & existing on-multiple-site equipment including system setup, maintenance, troubleshooting/ debugging.
- To perform overall equipment productivity improvement including feasibility studies & relevant action plans on weekly basis.
- To improve customer support plan as well as establishing good customer relationship to ensure 100% customer satisfaction.
- To update & maintain detailed documentation timely prior to service tasking execution based on defined process control plans & work instructions.
- To coordinate & perform necessary program re-deployment & data collection after re-installation of reworked/ recalibrated equipment’s modules.
- To develop & maintain service SOP in accordance to company quality policy.
- To attend to customers’ feedback & meet customers’ requirement by liaising with relevant divisions e.g. resolving technical issues etc.
Requirements:
- Diploma/ Degree in Engineering related discipline, preferably in Electronic/ Electrical/ Microelectronic/ Mechatronic/ Mechanical Engineering or equivalent.
- Min. 3~5 years working experience in hands on equipment mechanical & electrical assembly & testing, industrial automation related field will be added advantages.
- Knowledge in LabView/ PLC software programming will be also an added advantage.
- Demonstrate strong ability to comprehend technical diagrams, control drawings & procedures.
- Knowledge in techniques in system set-up, buy-off, principles, tools & instruments, schematic & control drawings, technical diagrams & models.
- Highly responsible, customer-service oriented and detail-oriented.
- A good team player and able to work independently with minimal supervision.
- Able to travel to multiple customer sites in Johor and Singapore.
- Possess knowledge to setup, support and troubleshoot automated back-end equipment, test handlers and testers.
- Self-discipline, maintain good attendance and update service records.
- Required to attend equipment training in HQ, Bayan Lepas Penang.